Top 5 Questions Every Illinois Property Manager Should Ask Their Backflow Tester

As a property manager, you’re responsible for keeping your buildings safe, compliant, and running smoothly. One area that often gets overlooked is backflow testing — but if it isn’t handled properly, it can lead to fines, water shutoffs, or even contamination risks. Choosing the right backflow tester is critical.

Here are the top five questions every property manager should ask before hiring a backflow testing company:

1. Are You Licensed by the State of Illinois to Test Backflow Devices?

In Illinois, all backflow testers must be licensed plumbers as well as licensed Cross Connection Control Device Inspectors (CCCDI) through the Illinois Environmental Protection Agency (IEPA). This ensures they’ve completed the required training and certification. Always confirm your tester is licensed and in good standing — otherwise, your reports may not be valid, and you could face compliance issues.

2. How Do You Handle Test Reports and Submissions?

Some testers simply hand you a report and leave you to file it, while others (like Lake County Backflow) submit it directly to the water department on your behalf. Knowing how your tester handles reporting ensures nothing slips through the cracks.

3. Can You Handle Repairs or Replacements if the Device Fails?

A test failure isn’t the end of the story — you need a company that can quickly perform repairs or replacements to keep your property in compliance. Ask whether the tester stocks common repair parts, provides emergency service, and offers upfront pricing for repairs.

4. How Quickly Can You Schedule and Complete Testing?

For HOAs, commercial properties, and large complexes, deadlines matter. A reliable tester should be able to get you on the schedule quickly, provide clear communication, and complete the work without delaying compliance.

5. Do You Have Experience Working with Property Managers and HOAs?

Managing multiple properties requires a tester who understands the unique challenges of HOAs and commercial accounts. Look for someone who can coordinate scheduling, handle multiple devices at once, and provide clear documentation for your records.

Protect Your Properties and Stay Compliant

By asking these five questions, property managers can avoid headaches and ensure their properties remain in compliance with Illinois regulations.

At Lake County Backflow, we provide licensed testing, direct reporting, and expert repairs to make backflow compliance simple and stress-free for property managers across Lake County, northern Cook County, and McHenry County.

Contact us today to schedule testing and keep your properties safe and worry-free.